Cancellation conditions according to ÖHVB
Cancellation without cancellation fee: -
-Up to three months before the agreed date of arrival of the guest at the latest, both contracting parties, i.e. both the guest and the accommodation provider, may cancel the accommodation contract without paying a cancellation fee. Please note: The cancellation declaration must be received by the contracting party within the deadline.
-If the guest does not arrive by 6 p.m. on the agreed day of arrival and no later arrival time has been agreed, the accommodation provider has the right to withdraw from the contract. However, if a deposit has been paid by the guest, the room must be reserved by 12 noon of the following day at the latest.
Cancellation with cancellation fee:
-By no later than one month before the agreed date of arrival of the guest, both contracting parties may withdraw from the contract. In this case, however, a cancellation fee equal to the room rate for three days must be paid. Please note: Here, too, the cancellation declaration must be received by the contractual partner within the deadline.
-Even if the guest does not make use of the ordered rooms or the guesthouse service, he/she is still obliged to pay the fee. However, the accommodation provider must deduct what he has saved by not using the rooms (usually 20% for the room price and 30% for the pension price) or what he has received by subletting the rooms. Please note: There is a so-called duty to mitigate damages. The accommodation provider must endeavour to let the unclaimed rooms in another way.
Jurisdiction:
Legal disputes shall be decided by the court having subject-matter and local jurisdiction for the accommodation provider. Exception: If the guest has his place of employment or his place of residence in Austria, the courts having jurisdiction for these places shall be called upon.